Has anyone done business with The Brass Exchange recently? That is where I used to get used brass for reloading .40 S&W and 30.06.
On September 28th, 2020 I ordered 1000 pieces of .40 S&W brass and received a confirmation of order email. My credit card was charged the same day.
As this was in the middle of the massive buying frenzy I didn’t expect it to arrive for a few weeks. But the weeks went by and I didn’t receive the order nor did I receive a tracking number.
I tried to contact them to find out the status of my order. The email bounced:
Your message did not reach some or all of the intended recipients.
Subject: Missing order.
Sent: 12/21/2020 7:22 PM
The following recipient(s) cannot be reached:
‘firstname.lastname@example.org.’ on 12/21/2020 7:22 PM
Server error: ‘550 <email@example.com.> invalid address ‘firstname.lastname@example.org.”
Phone calls were not answered.
I contacted my bank about the failure to receive the product I had paid for. They investigated for a month then told me:
Dispute Number: 19289113
Date Posted: 9/28/2020
Merchant Name: THE BRASS EXCHANGE
Amount of Transaction: 107.10
Status: Credit is Permanent
We are pleased to let you know that the temporary credit we posted to your account for 107.10 on 12/24/2020 is now permanent.
Your dispute is now closed.
The Brass Exchange web site is still up and they claim they have product in stock. But I’m not willing to risk an order, and suggest others don’t either, unless there is reason to believe they are shipping the products ordered.