I previously reported PNNL screwed up a corporate American Express account I had at PNNL by not forwarding the bills to me after my wrongful termination. I received a bill from American Express last month then tried to call AE a couple times and had the call dropped or otherwise wasn’t able to get things straightened out. Honestly, I didn’t put much effort into it. I would get so angry over it that I just wanted to ignore it. I got another bill on Saturday and opened it up yesterday. Surprise! The bill has been paid. I presume someone at PNNL read my posting (I know some of them do read my blog) and made sure it got taken care of at that end.
Whoever you are, thank you.