People who use Earthlink for their e-mail must have a very different impression of human behavior, because no one ever responds to their e-mail inquiries. Every time I get an on-line order from an Earthlink user, our auto reply e-mail gets bounced, as we get the following message:
"I apologize for this automatic reply to your email. To control spam, I now allow incoming messages only from senders I have approved beforehand."
Usually followed by a hand-typed e-mail a day later-- some variation of;
"I placed an order from you guys the other day, but I never got a confirmation, so I reordered, and still got no confirmation. What's wrong with you guys? Please respond!!!! Hello!!!????"
The world is a very impolite place for Earthlink users. No one ever writes back. I wonder if they ever wonder why.
Update: We got two of these responses today. Our only option is to use the old-fashioned telephone, assuming we get a phone number. I've thought about writing a series of essays on communication skills.
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© Copyright 2008, Joe Huffman
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