A man saw our ad in a magazine, got onto our commercial web site, had the wherewithal to find and click on “send us mail” at our web site, and then wrote the following;
“I saw your Ad in a recent issue of Shotgun News Mag. Please…let me know where I can purchase your products.”
Avoiding the urge to launch into scathing, blistering sarcasm requires patience and understanding. I’ve not always been patient or understanding. In fact I’ve actually taken pride in NOT being patient or understanding, if that makes any sense, and have often taken pride in my ability to express sarcasm in the most eloquent, mean ways with maximum insult, puffing myself up at someone else’s expense. The first step is recognizing the urge for what it is, and then realizing that my job is customer service, that I’ve been contacted by a perspective customer, which is the only reason why I am here. I’ve often said that we should be heartened by the fact that we are inspiring people to get onto the internet for their very first time (and yet even in that statement there is a twinge of sarcasm, no?).
Hello. My name is Lyle and I am a sarcasmoholic…
One day at a time.