We have two cell phones on the same account.  My wife lost her phone while traveling.  I told her to go to a "Big Giant Phone Company" booth in any town and get another phone.  Big Giant Phone Company calls me, with her standing there, and wants a copy of my driver's license.  Great - they're protecting me against fraud.  I fax them my license while on the phone with them.  All is OK.  They hand my wife her new phone and she can now make and receive calls on her old number.

But there's a problem.  This new phone is booby-trapped.  They had all her account information, they set up her new phone and personally handed it to her after having verified my account identity.  But she can't get any of the many voice-mail messages that are pouring in, and she’s at a Big Expensive Out-Of-Town Convention and all.

They HANDED HER a new phone IN PERSON that doesn't work.  She the user, is forced to set up the voice mail.  But that can be done ONLY AT CERTAIN TIMES of the day and ONLY if she has my Social Security Number (already faxed them my GD driver's license).

Dear, Big Giant Phone Company,  Why do you harass and attempt to thwart your customers with this idiocy?  What do you think WE the paying customers have to gain from being harassed and thwarted by you?  Why should I ever spend another nickel with you if I can avoid it?

And while I’m venting:  Why does Verizon need a 37 digit account number, when anyone is this country of over 300 million can reach me with my 10 digit phone number?  Can you say, DUUHH!?