Underwriters Laboratories and our three Walmart heaters

About a year ago my wife bought three 1500 Watt space heaters at Walmart.  About a week ago my youngest daughter noticed the plug on hers was discolored as if it had overheated.  She checked the plug on her brother’s heater and found it too was discolored and reported it to me.  I checked the third heater and found it was even worse than the other two.  Since the heaters were tested by Underwriters Laboratory I sent them a picture of the plug and the information they requested such as information about the heater:

Holmes Group Inc
Milford, MA 01757 USA
Model: HFH2985
Made in China
Serviced in USA
Heater 120V 60Hz 1500W A/C Only
 3403DHX
UL
Listed 11C1
E91385

Today I received a letter from UL.  So far they are “doing okay” in my book.  It’s odd the return address on the email is different from the person that ‘signed’ the email.  And it took almost a week to send me a confirmation they received my email.  But it’s Christmas time of year and I give them a pass for now.

From: Lorene.A.Seeger
Sent: Wednesday, December 22, 2004 9:07 AM
To: Joe Huffman
Subject: Your report – space heater

Field Report Investigation Number: 2004FR-2260

Mr. Huffman,

Thank you for contacting Underwriters Laboratories Inc. The information you submitted has been forwarded to our Field Report Department and an investigation has been initiated. We will contact you if additional information is needed during the course of this investigation.

We would like to assure you that the information you provided will be thoroughly reviewed and appropriate action will be taken as warranted.

Since the information developed throughout the course of our investigation is confidential, we cannot provide you with details or the results of the investigation. However, we will notify you upon completion of this investigation.

Thank you for bringing this matter to our attention and assisting us in maintaining the UL Public Safety Mission.

Regards,

Craig M. Witt
Engineering Team Leader
Underwriters Laboratories, Inc.
[phone number and email address snipped]

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